Five Things to Ensure an Efficient Crowd testing ProjectCrowd testing
1. Pick a reputable company if you’re outsourcing
While sourcing testers can be done on your own by essentially posting an open call for testers with certain backgrounds, you will be in-charge of coordinating all the details and scripts to be tested.
While these details are important, allowing an outside company with experienced testers at the ready allows you to simply relay these ideas to a project coordinator who will the coordinate it between all of the testers.
Also, by hiring an experienced company, you can rest assured that your data should remain confidential, as most reputable companies should have a clause in their contract that will entitle you to data protection until the scheduled release date.
If you do decide to find testers on your own (which is not recommended), make sure that they are licensed with quality references and experience.
2. Ask about how the testers are motivated to find bugs.
This may seem like an awkward question to ask, but it could provide valuable insight into what kind of report you will receive when it’s all said and done.
If the testers are professionally licensed and aware of your goals, you should be provided with a report of the most important bugs at the end of testing. If the testers are only motivated to find bugs, then the chances are high that you will end up with a report full of small irrelevant bugs that do not affect the overall experience of using your application.
Quality motivation = quality results.
3. Just like with any other project communication is the key.
Make sure you know who you are talking to.The goal should be to talk directly to the person who oversees the activities of the testers.
Be as specific as possible; simply telling someone to test an app by 200 people doesn’t work.
Does internet speed matter?
All of these are questions that should be answered by what you tell them.
A lack of communication from your side will only result in frustration on both sides. You will be frustrated with the results and they will be frustrated because they won’t know what they failed to do until it was too late. Their goal should be to deliver the results you are looking for because they want your return business.
Anything that results in a lack of return business (from either side) can usually be traced back to a lack of communication.
4. Everything must have a plan to it.
Ben Franklin once said “By failing to prepare, you are preparing to fail.”
By failing to plan how you want your app tested, you are giving 100% control to the project manager to interpret your wishes.
Be direct, and be straightforward. Everyone understands that plans can change, sometimes even multiple times.
However, going into the project with a plan in mind (e.g. how many devices, operating platforms, browsers, etc.) demonstrates that you have a clear goal and focus for your project. This is a good starting basis for discussing the plans with the project manager or the testers.
It’s often difficult to trust outsiders to assist you on your project, especially if you think that you have a ‘game-changing’ app. Even if you have developed a ‘game-changing’ super app, it won’t mean anything if it’s not properly tested.
Getting an app crowd tested can ensure that your product will behave like it is designed to behave under many different circumstances, essentially saving time, money, headaches and the reputation of your company in the long-run.
The Goal: Find Someone to Help You Deliver the Best Product You Can
In conclusion, what they say is true: “Sometimes you have to spend money to make money.”
In terms of app development and creation, spending money means putting the best product possible out on the market, and solving as many problems as possible before new ones appear.If you find a company who can do this, and can understand your product and what your ultimate goal is, then crowd testing is a sound investment.
However, if you find yourself having to micro-manage the entire process, you may need to search elsewhere for help or find a company that better understands you and wants to build a relationship for you.
Crowd testing should save you time, money and headaches over time, and if you do it with the right people, it should be more about building a relationship than paying for a service.